Refund and Return Policy

Explore Lilyandglory.com return policy for hassle-free returns and exchanges within the UK. Learn about our 30-day return period, damaged item protocol, and refund process

Lilyandglory.com values your satisfaction. As a UK-based business, we’re committed to a smooth shopping experience with a clear and customer-friendly return policy. Here’s how it works:

RETURN PERIOD
We accept returns within 30 days of delivery. Items should be unused, in their original packaging, and in the same condition as received. To start a return, visit our Help Center or reach us at contact@lilyandglory.com.

RETURN PROCESS 

  1. Initiate a Return: Contact us at contact@lilyandglory.com with your order number and reason for return.
  2. Approval and Return Address: After approval, you’ll receive instructions on where to send your item.
  3. Return Shipping Costs: Customers cover return shipping, except for cases where items arrive damaged or incorrect.
  4. Refund Processing: Refunds are typically issued to the original payment method within 5-10 business days after return approval.

REFUNDS :

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, minus the original shipping cost, within 5-10 business days to your original payment method

DAMAGED OR DEFECTIVE ITEMS 

If your order arrives damaged, please contact us within 7 days with photos of the damage. We will work with you to provide a replacement or refund

NON-RETURNABLE ITEMS 

Certain items, including custom-made, perishable, and final-sale products, are not eligible for returns. Please contact us if you have questions regarding a specific product’s eligibility.

EXCHANGES 

We do not offer direct exchanges. For a different product, please initiate a return and place a new order. 

QUESTIONS 

For further assistance, please reach out to us at contact@lilyandglory.com

SALES ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

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