ORDER PROCESSING:
Please allow 1-3 business days to process your order. Once shipped, you will receive an email confirmation with tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES
For UK deliveries, we offer the following shipping flat rate options for some product categories which includes home and living, and bath and body products.
DISPATCH & DELIVERY TIMES
– We aim for 1-2 working days for dispatch of all orders (please note at the busiest time (Oct-Dec), dispatch times may take 3-4 working days.
– For UK orders sent via small parcel service (Yodel), delivery can take 3-5 working days after dispatch. – Orders sent via APC are booked on an overnight service for delivery the next working day.
– Small items up to 500 grams (for EU) and up to 999 grams (ZONES 5 + 6) will be sent with DHL Packet Plus. This service is tracked, and signatures are available on over 80% or deliveries.
– Delivery times out of the EU can take up to 15 working days.
– For orders placed after 4.30pm, the working day commences at 8am the next day.
METHODS OF DELIVERY
– Zone 1: Orders in the weight range of 0-3kg are sent via Yodel. Orders 3kg+ are sent via APC.
– Zone 2: Orders 100g-3kg are sent via Yodel. Orders 3kg+ are sent via DPD.
– Zone 3: Orders are sent via Yodel or DHL depending on the weight of the order.
– Zone 4, 5, 6 Orders are sent via DHL. For ZONE 6, if a bulky or high quantity of items is purchased then the shipping price will be more than the standard price paid as this is based on the total volume weight of the order, and therefore you will be notified about this by email.
ZONE 1 – UK Mainland,
0-99g – 3kg 3kg+
£2.99, £5.99
ZONE 2 – Northern Ireland BT,
0-99g – 3kg 3kg+
£7.99, £14.50
*Delivery can take up to 5 working days.
ZONE 3 – Scottish Highlands & Isles, Channel Islands, Scilly Islands
0-99g – 3kg 3kg
£7.99 £14.50
**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 – IV56, KA27 & KA28, KW, PA20 – PA49, PA60 – PA78, PA80 – PA88, PH17 – PH44, PH49 & PH50,PO30 – PO41, TR(21-25), ZE
EUROPEAN SHIPPING
ZONE 4 – Ireland , Austria , Belgium , Czech Rep , Denmark , France , Hungary , Luxembourg , Netherlands , Poland, Italy , Lithuania , Portugal , Spain , Slovakia , Slovenia, Sweden, Bulgaria , Estonia , Finland , Greece , Latvia , Romania., ,
0g -499G,
£10.00,
PLEASE NOTE ORDERS TO THE EU MAY BE SUBJECT TO CUSTOMS FEES PAYABLE BY CUSTOMER.
ZONE 5 – Switzerland , Norway,
0-499g
£10.00,
ZONE 6 – USA, Canada,
0-499g 500g – 999g 1kg – 2kg
£12.50 £18.00 £35
For all other product categories, shipping costs are calculated at checkout based on item quantity and destination. For larger orders, pallet shipping may be arranged.
INTERNATIONAL SHIPPING
We offer international shipping to the US, Canada, Australia and EU countries. Shipping rates and estimated delivery times vary by destination and will be calculated at checkout. International orders may be subject to import duties and taxes, which are the customer’s responsibility.
FREE SHIPPING:
Enjoy free Economy Shipping on orders over £170 within the UK.
ORDER TRACKING:
Once your order is shipped, you’ll receive a tracking link to follow its journey to your doorstep. For all orders fulfilled by our partners, tracking is available through our website and customer dashboard.
CUSTOMS, DUTIES, AND TAXES:
Any additional customs fees, duties, and taxes are not covered by Lilyandglory.com and are the responsibility of the customer.
If you have any questions or issues regarding shipping, please contact us at contact@lilyandglory.com